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Our products act as building bricks.
Each of these products cements into the Xylaco Enterprise Server and interact with other products in the suite. These products would be customized to serve the need of our clients.
Here is a basic overview of our products:
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Xylaco
Enterprise
Server
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This
is
the
base
framework
and
infrastructure
upon
which
all
other
products
are
built.
It
contains
technologies
that
handle
user
security,
atomic
record
locking,
and session
management amongst many other essential framework componetns.
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Xylaco CRM
(customer
Relationship
Management)
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This
product
enables
companies
to
improve
their
customer
relations, which leads to greater profits.
It
provides
a
360
degree
view
of
a
customer,
every
facet
of
a
customer's
existence,
from
customer
information,
account
information,
transaction
information,
contact
management,
customer
processes, etc.
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Workflow
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Workflow can be described as the definition of a repeatable
pattern or process which coordinates resources (human or other),
time, events and business rules. For example the approval
processing of application forms, fulfilling sales orders, the handling of
customer complaints, property sales or any other type of repeatable processes.
Our product facilitates the construction of customized reliable business processes
with features like manager escalation of tasks which are not completed by the due dates.
This enables companies to confidently know that nothing will fall through the cracks.
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Rapport
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Our
words
reflect
the
way
that
we
think,
people
communicate
on
one
of
three
levels:
visual (I see what you are saying),
auditory (I hear what you are saying)
and
kinesthetic (I feel where you are going)
in
a
satisfactory,
dissatisfactory
or
neutral
manner.
Developed
in
partnership
with
Centre-ingServices
this
product
helps
companies
take
advantage
of
this
representational
system.
Customer
emails
and
communications
can
be
measured
to
determine
their
representational
orientation
and
level
of
satisfaction.
It
can
then
be
matched
or
mirrored
so
you
are
“speaking
a
customer’s
language”.
The
levels
of
satisfaction/
dissatisfaction
can
be
used
to
prioritize
and
route
essential
emails.
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Reporting
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This
component
allows
companies
to
generate
reports.
Custom
reports
can
contain
various
types
of
graphs
such
as
pie,
line,
bar
etc.
These
reports
can
contain
hundreds
of
pages
and
can
be
exported
to
formats
such
as
PDF,
Excel,
RTF,
HTML
etc.
Report
selections or filters
can
be
saved
and
run
at
a
later
time.
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Email
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This
product
allows users to manage email
interaction
between
client
and
company.
Users can view a complete history of all email communication
between
company and customer
in one
customer specific
inbox, regardless of which user sent the email.
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Client Facing
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This
feature
provides
a customer's clients
with access to
the
system
and
the ability to view
client
specific
records.
It
includes
user account
and
security
management.
This helps customers keep on top of their information and data while reducing the burden on
customer support staff.
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EDocs
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The Edocs
product
helps to organize
a company's digital document world.
It
allows
the
storage
and management of
customer
electronic
documents
such
as
faxes,
scanned
contracts,
reports,
etc.
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Marketing
Campaigns
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Allows
companies
to
send
marketing
material
to
customers
and
track
the
response.
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Surveys
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This
module
enables
companies
to
run
surveys
on
a
customer
segment
and
record
their
response
in
the
form
of
a
questionnaire.
Analytical reports
can
be
run
on
the
results.
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Project
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This
product
allows
users
to
track
projects.
It
allows
the
management
of
requirements,
defects,
tasks
and
timesheets.
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Invoice
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Allows
companies
to
send
out and
track
customer invoices.
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